Currently only available at

Toll payments made easier with PayDirect in the

Touch 'n Go eWallet

PayDirect enables users to add up to three (3) physical Touch ‘n Go cards into the eWallet for toll usage.

The physical Touch ‘n Go card that has been added into the eWallet will be used as a medium to pass through all “Touch ‘n Go” and “SmartTAG” toll lanes.

PayDirect is the first phase of integration between the Touch ‘n Go card and the eWallet.

Under the first phase, PayDirect can only be used at participating highways, including DUKE, SMART, and LKSA. In the coming months, users can look at the eWallet as their primary source of funds to pay for their toll fares across all toll booths in Klang Valley.

WHAT IS IT ALL ABOUT

HERE'S HOW IT WORKS

Download the Touch ‘n Go eWallet from App Store & Google Play.

Add your Touch ‘n Go card into your Touch ‘n Go eWallet.

Reload your eWallet via credit/debit card, FPX online banking or the TNG Reload PIN.

Use the physical Touch ‘n Go card as you normally do at the toll booths (tap the reader or via SmartTAG).

The toll fares will be deducted directly from your eWallet.

No more queuing at "Tambah Nilai" lanes

Now, you just have to ensure there is sufficient balance in your TNG eWallet to pay for tolls.

No more reload fees

Now, you can put the RM 0.50 into better use! No additional fees when you reload your TNG eWallet.

LET'S TALK ABOUT THE BENEFITS

No more wondering about dormant cards

Now, you can know the status of your TNG cards after you add them into your TNG eWallet.

PARTICIPATING HIGHWAYS

PILOT ROLL-OUT

 

At the moment, PayDirect applies to toll users only.

 

The physical Touch ‘n Go card(s) that have been added into the eWallet is used as a medium to pass through all “Touch ‘n Go” and “SmartTAG” toll lanes.

Duta Ulu-Kelang Expressway (DUKE)

Lebuhraya Kemuning - Shah Alam (LKSA)

Stormwater Management And Road Tunnel (SMART Tunnel)

  • What is PayDirect?

    • PayDirect enables users to add up to three (3) physical Touch ‘n Go cards into the eWallet for toll usage.
    • The physical Touch ‘n Go card that has been added into the eWallet will be used as a medium to pass through “Touch ‘n Go” and “SmartTAG” lanes at participating highways.
    • When users pass through the toll booths, the toll fares will be deducted from the eWallet. If the eWallet does not have sufficient funds, fares will be deducted from the card.
  • Who is eligible for PayDirect?

    • Registered Touch ‘n Go eWallet users who have added their physical Touch ‘n Go card into the eWallet.
    • For app versions 1.6.0 on App Store and Google Play Store.
  • How do I start using PayDirect?

    Step 1 :

    Update and launch your Touch ‘n Go eWallet app to version 1.6.0.

     

    Step 2 :

    Tap on TNG Card icon to add a Touch ‘n Go card (if you do not have a Touch ‘n Go card added into your eWallet)

    Tap on TNG Card icon to check the consent box (if you have a Touch ‘n Go card added into your eWallet)

     

    Step 3 :

    Reload your eWallet via credit/debit card, FPX online banking or TNG Reload PIN.

     

    Step 4 :

    Use the physical Touch ‘n Go card as you normally do at the toll booths of participating highways (tap the reader or via SmartTAG)

     

    Step 5 :

    The toll fares will be deducted directly from your eWallet.

  • Do I have to open the Touch ‘n Go eWallet each time I pass through the toll?

    No, just use the added Touch ‘n Go card as usual to pay tolls (either tap the reader or via SmartTAG) participating highways. The toll fare will be deducted directly from your Touch ‘n Go eWallet.

  • Can I use PayDirect at any toll plazas?

    PayDirect is only available at participating highways. The list of participating highways can be found here.

  • Why is this feature only available for use at participating highways?

    We are piloting this feature at participating highways to provide a smooth transition and adoption for our card and eWallet users.

  • Why should I use PayDirect?

    • With PayDirect, you can pass through tolls at ease, without the need to reload your physical Touch ‘n Go card at physical touchpoints.
    • You just need to ensure that your eWallet has sufficient balance - and you can reload anytime, anywhere. You will no longer need to worry about insufficient funds in your physical Touch ‘n Go card at tolls.
    • You can view the balance and transaction history of your Touch ‘n Go card up to 90 days.
    • The Touch ‘n Go card balance is updated every 48 hours.
  • Does this mean I no longer have to reload my Touch ‘n Go card?

    The balance in the Touch ‘n Go card and the eWallet are separate and not interchangeable. However, with PayDirect, the toll fares are deducted directly from your eWallet. Hence, you just have to ensure sufficient fund in your eWallet and do not have to worry about reloading your Touch ‘n Go card for toll payments.

  • If I were to reload RM5 into my Touch ‘n Go eWallet, does this mean my Touch ‘n Go card will have the RM5 credit?

    No. The balance in the Touch ‘n Go card and the eWallet are separate and not interchangeable.

  • What happens if I do not have sufficient funds in my Touch ‘n Go eWallet?

    You can still pass through the toll if your Touch ‘n Go card has sufficient fund as the toll fare will be deducted from your Touch ‘n Go card.

  • What happens if I do not have sufficient funds in both my Touch ‘n Go eWallet and Touch ‘n Go card?

    You will not be able to pass through the toll.

  • I have RM2 in my Touch ‘n Go eWallet and RM1 in my Touch ‘n Go card. If the toll fare is RM3, can I pass through the toll?

    No, because the balance in the Touch ‘n Go card and the eWallet are separate and not interchangeable. The toll fare deduction can only be done from one source of fund at a time and thus, you will not be able to pass through the toll.

  • My phone ran out of battery. Will I still be able to pass through the toll?

    Yes, provided there is sufficient balance in the Touch ‘n Go eWallet or Touch ‘n Go card.

FAQs

INTERACT WITH OUR CUSTOMER SERVICE CONSULTANT VIA:

 

+603-2714 8888

 

careline@touchngo.com.my

 

SMS TNG <your query> SEND to 36266

 

@MyTouchnGo

 

@MyTouchnGo

 

 

We will be glad to assist you from 7am to 10pm daily including public holidays.

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